We hope that you are delighted with your Slow Ageing Essentials products.
However, if you have any issues or concerns we will do our best to resolve these for you. If you decide that the products are not suitable for you, we offer a 30 day full refund or exchange policy. That means that within 30 days of purchase we will offer you a no quibbles refund or exchange.
To be eligible for a refund or exchange, please do the following:
- Carefully wrap the items (ideally in the packaging they came in) and send them back to the following address:
- Slow Ageing Essentials, 88 Crawford Street, London,W1H 2EJ
- It is advisable to obtain trackable shipping service as we can only take responsibility for items once they arrive with us.
- Please include your order number, contact details and reason for return. If you are exchanging for another item please also detail what you wish to swap it for.
If your purchase is over 30 days from purchase please email us on firstname.lastname@example.org to discuss.
Refunds can take up to 10 days to appear back into your account. Exchanges can take up to 10 days for new items to be received.